Data Deletion Request

You can request deletion of your NexWall account-related personal data at any time.

1. Self-Service Deletion (In App)

If the feature is visible in your current app version, go to Profile/Account settings and choose the account deletion option. This is the fastest way to remove account-linked data.

2. What Can Be Deleted

• Account profile data (name/email/avatar linked to your NexWall account).
• Favorites and account-linked preferences stored on our servers.
• Support data you directly shared with us.
• Other personal data we control, unless retention is required by law or security obligations.

3. How to Submit an Email Request

• Email: support@kodnextech.com
• Subject line: "NexWall Data Deletion Request"
• Include your account email and app version to help us identify records accurately.

4. Verification

To protect privacy, we may perform limited verification before processing deletion, so unauthorized requests are not accepted.

5. Processing Timeline

• Acknowledgement: usually within 72 business hours.
• Completion: generally within 30 days, subject to legal or technical constraints.
• If extra time is needed, we will inform you with an updated timeline.

6. Important Notes

• Some records may be retained where required for fraud prevention, security, or legal compliance.
• Third-party provider data (for example ad network or analytics provider records) may need separate requests to those providers as per their own policies.
• After deletion, certain app experiences may reset or become unavailable.

7. Data That May Remain on Your Device

• Downloaded wallpapers and cached images saved locally on your phone.
• Notification history already delivered to your device.
• Local app preferences unless you clear app data or uninstall the app.